Shipping Policy
Delivery information for your order.
Our goal is to make shipping charges, fulfillment steps, and tracking information clear.
Order Processing
Orders are prepared after payment verification and inventory confirmation. Processing may take longer during busy periods, holidays, or when additional verification is needed. Confirm the current processing estimate before publishing.
Shipping Destinations
Available destinations are shown at checkout. Delivery may be unavailable to certain regions, remote areas, or restricted addresses.
Shipping Charges
Shipping fees, if applicable, are shown during checkout before order submission. Charges may vary by destination, product size, weight, and service selected.
Estimated Delivery Times
Delivery estimates depend on destination, carrier, customs procedures, and product availability. A specific number of business days has not been verified from the supplied screenshots and must be confirmed before publication.
Order Tracking
If tracking is provided by the carrier, we will share the tracking details when your order is dispatched. Tracking scans may take time to appear.
Shipping Address Changes
Contact us immediately if you entered an incorrect address. We cannot guarantee changes once an order is processed or handed to a carrier.
Customs, Duties & Taxes
International shipments may be subject to import duties, taxes, or clearance procedures. Any amounts payable by the customer should be disclosed during checkout or in applicable destination-specific information.
Delayed or In-Transit Packages
Carrier disruptions, customs reviews, severe weather, public holidays, and local conditions may cause delays. Please contact us if your tracking status has not updated for an extended period.
Lost Shipments
If a shipment appears lost, contact us with your order number. We will review tracking details and available carrier information to determine the appropriate next steps.
Delivered But Not Received
Check the delivery location, household members, building reception, and carrier updates. If you still cannot locate the parcel, contact our team for review.
Damaged or Incomplete Deliveries
Photograph the packaging, shipping label, and affected products, and contact customer support promptly. Do not connect damaged lamps to power.
International Delivery & Import Charges
Import requirements and delivery services vary by country. Any customer responsibility for import-related charges must be communicated clearly before purchase.
Shipping Assistance
For assistance, email service@xirqelo.com or call +852 2625 1083. Customer service hours: 8:00 AM - 10:00 PM Daily.
Business Information
- Brand
- Xirqeloβ’
- Website
- xirqelo.com
- Legal company name
- Quanzhou Jinrong Network Technology Co., Ltd.
- Legal representative
- Zhang Conghai
- Registered address
- No. 1001, 2nd Floor, Building 13, Jiangnan Garden City, 489 Nanhuan Road, Qicheng District, Quanzhou City, Fujian Province
- Customer support email
- service@xirqelo.com
- Customer support phone
- +852 2625 1083
- Customer service hours
- 8:00 AM - 10:00 PM Daily