FAQ
Frequently Asked Questions
Helpful answers about our lighting products, ordering, shipping, returns, and support.
Who operates Xirqeloβ’?
Xirqeloβ’ is operated by Quanzhou Jinrong Network Technology Co., Ltd..
What does Xirqeloβ’ sell?
We offer decorative lamps and warm, comfortable lighting for home and personal spaces. Please check each product listing for its specific features.
Are your lamps suitable for my electrical outlets?
Compatibility depends on the individual product. Review the listed plug type, voltage, power supply, and any adapter requirements before purchasing. Contact us if a specification is unclear.
Do lamps include bulbs or power adapters?
Included accessories vary by product. Refer to the product listing and package contents description; do not assume that a bulb or adapter is included.
How do I place an order?
Select a product, review its specifications, add it to your cart, and complete checkout with accurate contact and delivery information.
What payment methods can I use?
Available payment methods appear at checkout and may vary by country and order.
Can I change or cancel my order?
Contact customer service as soon as possible. We will try to help before processing or dispatch, but changes cannot be guaranteed after fulfillment begins.
How long does order processing take?
Processing times and delivery estimates are stated in our Shipping Policy and, where applicable, at checkout. Please confirm the current delivery estimate before ordering.
How can I track my order?
If tracking is available, shipment details will be provided after dispatch. Contact us with your order number if you need help.
What if my parcel is delayed?
Contact our support team with your order number. Delivery estimates can change due to customs, carrier operations, weather, or other disruptions.
What if my lamp arrives damaged?
Stop using the item and contact us promptly with photographs and your order number. We will review the issue and explain the available remedy.
How do I request a return?
Email service@xirqelo.com with your order details. Do not return items without first obtaining the appropriate return address and instructions.
Where can I find return eligibility information?
Please review our Return & Refund Policy for eligibility, exceptions, and refund handling.
When will I receive my refund?
The refund timeline depends on approval, any necessary inspection, and payment-provider processing. We will communicate the status of your request.
How do I contact customer support?
For assistance, email service@xirqelo.com or call +852 2625 1083. Customer service hours: 8:00 AM - 10:00 PM Daily.
Business Information
- Brand
- Xirqeloβ’
- Website
- xirqelo.com
- Legal company name
- Quanzhou Jinrong Network Technology Co., Ltd.
- Legal representative
- Zhang Conghai
- Registered address
- No. 1001, 2nd Floor, Building 13, Jiangnan Garden City, 489 Nanhuan Road, Qicheng District, Quanzhou City, Fujian Province
- Customer support email
- service@xirqelo.com
- Customer support phone
- +852 2625 1083
- Customer service hours
- 8:00 AM - 10:00 PM Daily