Contact Us
How can we help?
Questions about a lamp, an existing order, delivery, payment, or returns? Our customer care team is here to help.
Email & Phone
Email: service@xirqelo.com. Phone: +852 2625 1083. Customer service hours: 8:00 AM - 10:00 PM Daily.
Questions About an Existing Order
Please include your order number and the email address used at checkout so we can locate your order efficiently.
Problems With Your Order
If a product arrives damaged, defective, incomplete, or incorrect, contact us with the order number, a description of the problem, and clear photos of the item, packaging, and shipping label. Do not install or use damaged electrical equipment.
Before Returning an Item
Please contact customer service before sending an item back. The registered business address is not necessarily the return warehouse address; our team will provide the correct return instructions.
Response Time
We aim to respond to inquiries within 24 hours, although response times may vary during busy periods.
Business Information
- Brand
- Xirqeloβ’
- Website
- xirqelo.com
- Legal company name
- Quanzhou Jinrong Network Technology Co., Ltd.
- Legal representative
- Zhang Conghai
- Registered address
- No. 1001, 2nd Floor, Building 13, Jiangnan Garden City, 489 Nanhuan Road, Qicheng District, Quanzhou City, Fujian Province
- Customer support email
- service@xirqelo.com
- Customer support phone
- +852 2625 1083
- Customer service hours
- 8:00 AM - 10:00 PM Daily