Privacy Policy
Your privacy matters.
This notice explains how personal information may be collected, used, disclosed, and protected when you interact with xirqelo.com.
Information We May Collect
We may collect contact details, billing and shipping addresses, order and transaction records, account details, customer service messages, device and browser information, IP addresses, and information collected through cookies and similar technologies.
How Information Is Collected
Information may be supplied directly by you, collected automatically when you use our website, or received from service providers supporting payments, shipping, fraud prevention, and site functionality.
How We Use Personal Information
We use information to process orders, fulfill shipments, provide support, manage accounts, communicate order updates, detect fraud, maintain site security, improve our services, and comply with legal obligations. Marketing communications are subject to applicable consent and opt-out rules.
Cookies & Similar Technologies
Cookies and related technologies may support cart functions, preferences, analytics, site performance, and advertising where enabled. Browser settings may allow you to manage certain cookies.
Service Providers & Disclosures
Information may be shared with payment processors, ecommerce platform providers, delivery partners, hosting and analytics vendors, customer support tools, and authorities where legally required. Providers receive information needed for their services.
International Data Transfers
Because our business and service providers may operate in different countries, information may be processed outside your country. Where required, appropriate legal safeguards will apply.
Data Security
We take reasonable organizational and technical measures to protect personal information, but no system can guarantee absolute security.
Data Retention
We retain information only as long as reasonably needed for order fulfillment, support, recordkeeping, dispute resolution, and legal obligations.
Your Privacy Rights
Depending on applicable law, you may request access, correction, deletion, portability, or restrictions on certain uses of your personal information. We may need to verify your identity before responding.
Marketing Preferences
You may opt out of promotional email messages using the unsubscribe instructions in those messages or by contacting us. Transactional messages about orders may still be sent.
Childrenβs Privacy
Our website is not intended to collect personal information knowingly from children in violation of applicable law.
Third-Party Links
External websites may operate under separate privacy notices. We are not responsible for their independent practices.
Changes to This Policy
We may update this notice to reflect changes in our services, technology, or legal requirements. The current version will be posted on this page.
Privacy Contact
For assistance, email service@xirqelo.com or call +852 2625 1083. Customer service hours: 8:00 AM - 10:00 PM Daily.
Business Information
- Brand
- Xirqeloβ’
- Website
- xirqelo.com
- Legal company name
- Quanzhou Jinrong Network Technology Co., Ltd.
- Legal representative
- Zhang Conghai
- Registered address
- No. 1001, 2nd Floor, Building 13, Jiangnan Garden City, 489 Nanhuan Road, Qicheng District, Quanzhou City, Fujian Province
- Customer support email
- service@xirqelo.com
- Customer support phone
- +852 2625 1083
- Customer service hours
- 8:00 AM - 10:00 PM Daily