Return & Refund Policy
Clear support for returns and refunds.
Please read the conditions below before requesting a return or refund.
Return Window
Return requests must be made within the return period communicated at purchase or otherwise required by applicable consumer law. The exact store-wide number of days must be confirmed before publishing this policy.
Return Eligibility
Items should generally be returned in their original condition with relevant accessories and packaging where reasonably possible. Eligibility may vary for used, installed, damaged, customized, or clearance products, subject to applicable law.
Damaged, Defective or Incorrect Items
Contact us promptly with your order number, a description, and clear photos or videos. Do not use an electrical product that appears unsafe. Where a problem is confirmed, we will provide a remedy consistent with applicable law.
Product Variations & Display Differences
Minor color or appearance differences may result from screen settings, photography, and ambient lighting. Material differences from the description should be reported to customer service.
Return Address & Authorization
Do not ship returns to our registered business address without instructions. Contact service@xirqelo.com for the appropriate return address and procedure.
Non-Returnable Items
Certain categories may be excluded where permitted by law, such as personalized products or products expressly designated as final sale. Mandatory statutory rights are unaffected.
Return Shipping Costs
For preference-based returns, the responsible party and applicable costs will be confirmed during the return process. Where an error is attributable to us or law requires otherwise, appropriate costs will be covered by us.
Inspection & Refund Processing
Once a return is received, we may inspect it to confirm eligibility. Approved refunds are issued to the original payment method where possible. The exact internal processing period should be confirmed before publication; payment providers may take additional time to post funds.
Refund Amount
Approved refund amounts are determined according to the order, return reason, applicable shipping charges, and mandatory consumer rights.
Exchanges
Contact customer service if you wish to exchange an item. Availability and shipping arrangements depend on the product and circumstances.
Order Cancellations
Please contact us as soon as possible. Cancellations may be possible before fulfillment but cannot always be guaranteed after dispatch.
Consumer Rights
Nothing in this policy limits non-waivable rights or remedies under applicable consumer protection law.
Return Assistance
For assistance, email service@xirqelo.com or call +852 2625 1083. Customer service hours: 8:00 AM - 10:00 PM Daily.
Business Information
- Brand
- Xirqeloβ’
- Website
- xirqelo.com
- Legal company name
- Quanzhou Jinrong Network Technology Co., Ltd.
- Legal representative
- Zhang Conghai
- Registered address
- No. 1001, 2nd Floor, Building 13, Jiangnan Garden City, 489 Nanhuan Road, Qicheng District, Quanzhou City, Fujian Province
- Customer support email
- service@xirqelo.com
- Customer support phone
- +852 2625 1083
- Customer service hours
- 8:00 AM - 10:00 PM Daily